Ghosts of Lives Before - Privacy Policy

1. Who We Are

Ghosts of Lives Before is a past life regression and regression therapy business.

For the purposes of UK data protection law, Ghosts of Lives Before is the data controller responsible for your personal information.

Business name: Ghosts of Lives Before
Website: www.ghostsoflivesbefore.co.uk
Email: clare@ghostsoflivesbefore.co.uk
Address: SIU Offices
4 - 6 Greatorex Street
London, E1 5NF
United Kingdom

If you have any questions about how your information is handled, please contact us using the details above.

2. Information We May Collect

Depending on how you interact with Ghosts of Lives Before, we may collect some or all of the following information:

Personal information

Your name

Email address

Telephone or mobile number

Postal address, where necessary

Date of birth, where relevant to our services

Information you provide when making an enquiry or booking

Session and therapy information

If you choose to participate in a past life regression or regression therapy session, you may voluntarily provide information relating to your personal circumstances, experiences, emotions, wellbeing, fears, concerns or reasons for seeking regression.

Some information provided during a regression therapy session may fall within the category of special category personal data, particularly where it relates to your physical or mental health.

We only collect information that is reasonably necessary for providing our services, managing your booking and maintaining appropriate records.

Website information

When you visit our website, certain technical information may automatically be collected, such as:

IP address

Browser type

Device type

Operating system

Pages visited

Date and time of visits

Referring website

General website usage information

This information may be collected through cookies, analytics services or similar technologies.

3. How We Use Your Information

We may use your personal information to:

Respond to enquiries

Arrange and manage appointments

Provide past life regression and regression therapy services

Communicate with you about your appointments

Provide information you have requested

Maintain appropriate client records

Process payments

Send appointment reminders

Deal with cancellations or changes to appointments

Improve our website and services

Meet legal, regulatory and insurance requirements

Protect the safety and security of our business, website and clients

Obtain professional advice where necessary

Handle complaints or disputes

We will not use your personal information for purposes that are incompatible with those described in this Privacy Policy unless we have a lawful basis to do so.

4. Lawful Basis for Processing

Under UK data protection law, we must have a lawful basis for processing your personal information.

Depending on the circumstances, we may rely on one or more of the following lawful bases:

Consent – where you have given us permission to use your information for a particular purpose.

Contract – where processing is necessary to provide services you have requested or to take steps before entering into an agreement with you.

Legal obligation – where we are required to process information to comply with the law.

Legitimate interests – where processing is necessary for the legitimate operation and administration of our business and does not unfairly override your rights.

Vital interests – where processing is necessary to protect someone's life in exceptional circumstances.

Where we process special category information, such as health-related information, we will ensure that an appropriate additional condition under UK data protection law applies.

5. Information You Provide During Regression Sessions

Past life regression and regression therapy can involve personal and emotionally sensitive discussions.

You are not required to disclose information that you do not wish to share, except where information is reasonably necessary for the safe and appropriate provision of our services.

Information discussed during sessions will be treated as confidential, subject to the limitations explained in this Privacy Policy and any separate terms or consent information provided to you.

We will not normally disclose information about your sessions to other people without your permission.

However, confidentiality may need to be broken where we reasonably believe that disclosure is necessary to protect someone from serious harm, where we are legally required to disclose information, or where another lawful basis for disclosure applies.

6. How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against:

Unauthorised access

Accidental loss

Destruction

Misuse

Alteration

Unauthorised disclosure

Access to client information is restricted to people who have a legitimate reason to access it.

However, no method of storing or transmitting information over the internet can be guaranteed to be completely secure.

7. How Long We Keep Your Information

We will only keep your personal information for as long as it is reasonably necessary for the purposes for which it was collected.

The length of time information is retained may depend on:

The nature of the information

Whether you continue to use our services

Legal or regulatory requirements

Insurance requirements

Accounting and tax requirements

The need to resolve potential complaints or disputes

When information is no longer required, it will be securely deleted or destroyed, where appropriate.

8. Sharing Your Information

We do not sell, rent or trade your personal information.

We may share information with trusted third parties where this is necessary to operate our business or provide our services. These may include:

Website hosting providers

Booking or appointment systems

Payment providers

Email or communication providers

Accountants or professional advisers

IT and technical service providers

Insurers, where necessary

Government authorities or law enforcement agencies where legally required

Where we use third-party service providers, we will take reasonable steps to ensure that they handle personal information appropriately and in accordance with applicable data protection requirements.

9. Payments

If you make a payment for our services, payment information will be processed by an external payment provider.

We do not store complete payment card details ourselves.

Payment providers may process your information in accordance with their own privacy policies and terms.

10. Cookies

Our website may use cookies and similar technologies.

Cookies are small text files placed on your device that can help websites operate, remember preferences and understand how visitors use the website.

We may use cookies for purposes such as:

Essential website functionality

Website security

Remembering preferences

Understanding website traffic

Improving website performance

Marketing, where applicable and where appropriate consent has been obtained

You can usually control cookies through your browser settings.

Where required by law, we will request your consent before placing non-essential cookies on your device.

11. Marketing Communications

We may occasionally send information about Ghosts of Lives Before, including services, events, offers or relevant updates, where we have a lawful basis to do so.

Where marketing communications require consent, we will only send them where you have provided the appropriate consent.

You can unsubscribe from marketing communications at any time by following the unsubscribe instructions in the communication or contacting us directly.

We will not sell your personal information to marketing companies.

12. Your Data Protection Rights

Under UK data protection law, you may have the right to:

Ask what personal information we hold about you

Request a copy of your personal information

Ask us to correct inaccurate or incomplete information

Ask us to delete your information in certain circumstances

Ask us to restrict how we process your information in certain circumstances

Object to certain types of processing

Withdraw consent where processing is based on consent

Request the transfer of certain information to another organisation

Complain to the Information Commissioner's Office (ICO)

These rights are subject to certain legal exceptions and conditions.

If you wish to exercise any of these rights, please contact us using the details provided above.

13. Withdrawing Consent

Where we process your information based on your consent, you may withdraw that consent at any time.

Withdrawing consent will not affect the lawfulness of any processing that took place before you withdrew your consent.

Please be aware that withdrawing consent may mean that we are unable to provide certain services where the information is necessary for us to provide them.

14. Children's Privacy

Our services are intended primarily for adults.

We do not knowingly collect personal information from children without appropriate consent or involvement from a parent or guardian where required by law.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review and, where appropriate, delete the information.

15. Third-Party Websites

Our website may contain links to websites operated by third parties, including social media platforms or other websites.

If you follow a third-party link, that website will have its own privacy policy and terms.

We are not responsible for the privacy practices, security or content of third-party websites.

We recommend that you review the privacy policy of any website you visit.

16. Social Media

Ghosts of Lives Before uses social media platforms to communicate with clients and promote its services.

If you interact with us through social media, your information may also be processed by the relevant social media platform according to its own privacy policy.

We will not publicly share personal information about a client without appropriate permission.

We will not use details from private regression or therapy sessions as public testimonials without obtaining appropriate consent.

17. International Transfers

Some of the technology and service providers we use may process personal information outside the United Kingdom.

Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is lawful and that appropriate safeguards are in place in accordance with applicable UK data protection legislation.

18. Data Breaches

If we become aware of a personal data breach, we will assess the breach and take appropriate action in accordance with applicable data protection law.

Where legally required, we will notify the Information Commissioner's Office and/or affected individuals within the required timeframe.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or data protection practices.

The latest version will always be published on our website.

We recommend checking this page periodically to ensure that you are aware of any changes.

20. Complaints

If you have concerns about how Ghosts of Lives Before has handled your personal information, please contact us first so that we can try to resolve your concerns.

You also have the right to complain directly to the UK's data protection regulator:

Information Commissioner's Office (ICO)

Website: https://ico.org.uk/

The ICO provides information about data protection rights and how to make a complaint.

21. Contact Us
f you have any questions about this Privacy Policy, how we use your information, please use the contact details listed above.